Pick-up & drop-off process

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We strive to ensure the pick-up and drop-off process is as effortless and seamless as possible. Minimizing time at the depot translates to more time exploring the roads. After all, it’s all about experiencing an incredible road trip in Australia. Discover the convenience of our automated and contactless processes.

• Can I make changes to my booking? How to modify the booking: change pick-up time, change the date or add a day?
• Where can I pick up and drop off my Spaceship?
• Do we need to wash the campervan when returning it?
• What do I need to do before returning the campervan?
• Not being able to log into the Online Check-in Portal? Here's why and how to fix it.
• Online Check-in Process explained: what's next, what to do if there's an issue?
• I'm experiencing issues uploading a copy of my driving licence to the Check-in Portal
• Can we drop off (return) outside of opening hours? Or change the return time?
• How can I add additional driver (second driver) to my booking?
• We left something in the campervan, is there a lost property box?
• Will I receive an email when updating my booking via the via the Online Check-in Portal?
• I won't be able to arrive at the agreed time. What to do?
• My co-driver still needs to sign the rental agreement. How?
• What should we bring to the depot when picking up our campervan?
• Where can I find the vehicle's papers?