Pick-up & drop-off process

We strive to ensure the pick-up and drop-off process is as effortless and seamless as possible. Minimizing time at the depot translates to more time exploring the roads. After all, it’s all about experiencing an incredible road trip in Australia. Discover the convenience of our automated and contactless processes.

Frequently asked questions

  • Where can I pick up and drop off my Spaceship?

    You can pick up and drop off your Spaceships campervan at one of the official Spaceships depots in Australia: New South Wales, Queensland, Victoria, Tasmania, South Australia and Western Australia. And there's no fee for one-way trips at Spaceships.

    • Airlie Beach

    • Adelaide

    • Brisbane

    • Cairns

    • Hobart

    • Melbourne

    • Perth

    • Sydney

    For more info about our depots, have a look at our location pages. You'll find detailed info, the address and a map of the area for each Spaceships depot in Australia.

    Is there a Spaceships depot located in....?

    Spaceships campervans can only be picked up and dropped off at official Spaceships depots. We do understand that travellers are also looking at campervan hire in other locations. Occasionally we receive questions like:

    • is there a pick-up location in Darwin?

    • can I hire a campervan in Broome?

    • is there a depot in Byron Bay?

    • and what about Uluru... Is there a depot?

    Unfortunately not, we don't operate out of these cities. The official Spaceships depot locations are listed above. We don't charge a one-way fee so you can easily pick up a campervan at Spaceships depot #1 and return it at Spaceships depot #2. As long as you have booked it as a one-way trip.

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  • Online Check-in Process explained: what's next, what to do if there's an issue?

    The online check-in process consists of 5 steps:

    1. Personal details of main driver and additional driver(s)

    2. Updating or adding Insurance & accessories - If you have selected Basic or Partial insurance, please make sure there is enough money on your card so our crew can freeze the bond on the day of pick-up. When on Stress-Free insurance, there's no bond.

    3. Uploading a copy of the driving licence - front side only - of all drivers

    4. Adding card details - debit card or credit card - to our secure vault - We always need to have these details on file, no matter the insurance level selected, in case of speeding tickets, infringements etc.

    5. Reading and signing the rental contract

    If all check-marks at the top of the Online Check-in Portal are green you have completed every level of the game. There are no hidden levels and no more end-bosses to beat. 🕹️ All systems are go, Space Traveller. 🚀

    Can't finish the check-in process now: what to do?

    We recommend doing the online check-in as soon as possible. Then it's one less thing to worry about. However, you don't need to do it in one go. You can always log in again, before pick-up, to update your details or to add/removes accessories etc. The Online Check-in Portal remains open till the scheduled day of pick-up.

    For example, if you are waiting for a new driving licence to arrive you can add it later. Not sure which accessories you want to add? You can always add it or remove it later. As long as all steps are doing before the scheduled day of pick-up.

    Our system sends every Space Traveller a reminder about the Online Check-in Process a few days before pick-up, just to make no one forgets to complete it. If you have finished the check-in, perfect, then you can ignore that email. It is just a simple reminder that there is still time to complete or update your booking via the check-in.

    If you can't finish the online check-in because you think there is an issue or you need more info because something isn't clear, contact the friendly Spaceships Australia Crew. We're always here to help.

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  • Can I make changes to my booking? How to modify the booking: change pick-up time, change the date or add a day?

    If you pick-up time needs changing because plans have changed, the incorrect time was selected or the pick-up time is different from what your asked for, no worries, here's all the info about how to change it or request a change. We're always happy to help.

    Our Online Check-in Portal gives you the power to update your booking.

    Change the pick-up time

    You can change the pick-up & drop-off time via the Online Check-in Portal as well. The pick-up time can only be changed to a later time within business hours on the same day, while the drop-off time can only be changed to an earlier time within business hours.

    Accessories: add or remove them

    To make changes to your booking like adding or removing accessories or updating the insurance level, you can log into the Online Check-in Portal to manage your booking. The check-in portal opens when your booking is confirmed and closes on the day of pick-up. In between, you can log in as often as needed to update your booking.

    How to request a travel date change

    If you like to change your travel dates - like adding a day or moving your booking to a different time of the year - contact us to request it. This also includes changing your pick-up date or time and/or return date or time.

    Booked via a travel agent?

    If you have booked your Spaceships via a travel agent or third party, you will have fewer options available on the Online Check-in Portal. For example, you cannot change the insurance level yourself. This must be requested via your travel agent.

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  • Do we need to wash the campervan when returning it?

    Do I have to wash the car before returning it? Yes, please return the vehicle to us washed, vacuumed and tidied on the scheduled day of drop-off at the booked location. If the vehicle isn't washed, vacuumed and tidied - in our opinion - a minimum cleaning fee of $100 will be charged.

    See our Terms & Conditions for more info

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  • What do I need to do before returning the campervan?

    You will receive detailed drop-off instructions via email a few days before the scheduled day of drop-off. But here's the short version of the drop-off process.... Please return your vehicle on the correct day at the correct location and at the time listed on your booking - see your confirmation email or rental agreement.

    We have a key drop box / tube at all our depots. Please make sure you vehicle is washed on the outside and vacuumed inside, clean fridge & utensils. No need to wash the bedding. Cleaning fees apply if the campervan is dirty, with a minimum of $100. The fuel level must be the same as on pick up, as per our terms and conditions.

    Once we have checked your vehicle after you have dropped off your campervan, we will send you an email.

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  • Not being able to log into the Online Check-in Portal? Here's why and how to fix it.

    Are you having trouble to log into the Online Check-in Portal to manage your Spaceships New Zealand booking? No worries, there is nothing wrong with your booking or the system. These are the most common reasons why and how to fix it.

    • The Online Check-in Portal opens once your booking is confirmed and closes on the scheduled day of pick-up. If you try to log in outside that time frame you won't be able to log in.

    • You must use your 5-digit Spaceships booking number to log in. If you have booked through a travel agent ask your agent for the Spaceships booking reference as the agent's booking reference won't work.

    • You must use the surname (last name) of the person that is listed on the booking as main driver / hirer. This is usually the person that made the booking. If you have visited the Online Check-in Portal before or you have asked the Spaceships Crew to swap the additional driver and the main driver, then the new main driver's name must be used to log in. They are now the main driver aka hirer on the contract.

    • You must enter the name of the main driver / hirer exactly the same as it was entered on your booking. If the name has special characters in it, please use these as well when entering the Online Check-in Portal. The system checks your booking so the name you enter must match exactly.

    Have you checked all this and still having trouble accessing your booking, please contact the friendly Spaceships Australia Crew. We're always happy to help.

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  • I'm experiencing issues uploading a copy of my driving licence to the Check-in Portal

    The Online Check-in Portal gives you all the power to update and manage your booking.

    In tab #3 of the check-in process you need to upload a copy/photo of your licence - front side with the important info only. Pl'ease upload your local licence only and not the translation or international licence version.

    All popular image & document file formats are accepted: JPG, PNG, PDF etc.

    The upload process can take several seconds to several minutes, depending on the speed of your internet connection. When on a (slow) mobile connection it will definitely take minutes for the upload to finish. Please be patient and do not close the upload session prematurely.

    If you are having issues uploading your licence file, please contact the friendly Spaceships Crew and provide us with the following info.

    • Browser name & version you have been using, for example Firefox, Safari, Chrome etc. + its version number

    • The kind of device you were using, for example laptop, desktop or mobile

    • Operating System & version, for example Windows, Apple OS, Linux

    Then our geeks can look into the specific issue you are facing. All our systems are always tested with the latest browsers & systems but due to constant changes sometimes an incompatibility issue can happen.

    topics: Führerschein upload funktioniert nicht | rijbewijs uploaden lukt niet | Le téléchargement du permis de conduire ne fonctionne pas

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  • Can we drop off (return) outside of opening hours? Or change the return time?

    When you book your campervan via the official Spaceships booking site, you have the option to select after-hours pick-up and after-hours drop-off: early after-hours is between midnight and 9am, while after-hours is between 4pm and midnight).

    If want to change or modify your pick-up date or pick-up time or return date or drop-off time after making the booking or if you are already on the road, you'll need to contact us to change the pick-up or drop-off time.

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  • How can I add additional driver (second driver) to my booking?

    You can manage your booking via our Online Check-in Portal. You can make lots of changes like adding extra driver(s), update the insurance level, add/remove accessories and much more. Power to you. 💪

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  • We left something in the campervan, is there a lost property box?

    Misplaced an item? If you've left something either in a Spaceships campervan or at our depot, we're here to help.

    Kindly provide us with the details below through our contact form:

    • A description of the lost item

    • Your booking reference or the name of your Spaceships campervan

    • The possible location of the item within the vehicle

    Once we receive your information, our team will promptly start the search.

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  • Will I receive an email when updating my booking via the via the Online Check-in Portal?

    Our Online Check-in Portal is an easy-to-use innovative way to access your booking and to make all kinds of changes. Via the portal, you have access to YOUR booking in OUR booking system. All changes are saved immediately. The system won't send out confirmation emails.

    You can always log into the system before pick-up to make changes or to double-check changes you made earlier. The Online Check-in Portal closes on the day of pick-up.

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  • I won't be able to arrive at the agreed time. What to do?

    Please contact the Spaceships Australia Crew as soon as possible when there is a need for last-minute changes to your booking, for whatever reason. The sooner we know about it, the easier it will be to do something about it.

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  • My co-driver still needs to sign the rental agreement. How?

    Please make sure that all additional drivers have signed the rental agreement before the day of pick-up. If your co-driver(s) arrive later feel free to send them the link to the Online Check-In Portal so they can log in using the booking reference and the last name of the main hirer aka the one that made the booking, so they can sign the contract.

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  • What should we bring to the depot when picking up our campervan?

    Picking up a Spaceships campervan is easy and fun. No need to bring much, just your smiley face and some luggage. Oh, and your driving licence.

    Please make sure you have completed all steps of the Online Check-in Process. When you log into the Check-in Portal all tabs should have a green tick.

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  • Where can I find the vehicle's papers?

    Spaceships operate paperless, from booking to pick-up and beyond. There is little paperwork involved. The booking, confirmation and rental contract (and the signing of it) are all done digitally aka online. You can print out the confirmation and rental contract we sent you, but we don't recommend it. Why waste paper when you already have everything you need in your mailbox?

    In the campervan, you won't find any manuals or paperwork. We have some amazing instructional videos that explain all the features of your campervan.

    Plus, there is heaps of info to be found in the How-To section of our Self-Service Portal.

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