If you pick-up time needs changing because plans have changed, the incorrect time was selected or the pick-up time is different from what your asked for, no worries, here's all the info about how to change it or request a change. We're always happy to help.
Our Online Check-in Portal gives you the power to update your booking.
Change the pick-up time
You can change the pick-up & drop-off time via the Online Check-in Portal as well. The pick-up time can only be changed to a later time within business hours on the same day, while the drop-off time can only be changed to an earlier time within business hours.
If you would like to pick up your campervan earlier than your booked pick-up time, or if your flight is delayed and you will arrive later than planned, please contact Our Crew as soon as you know. An earlier or later pick-up is often possible - always subject to availability. If the change can be arranged, the Spaceships Crew will amend your booking and send you a new confirmation email.
Accessories: add or remove them
To make changes to your booking like adding or removing accessories or updating the insurance level, you can log into the Online Check-in Portal to manage your booking. The check-in portal opens when your booking is confirmed and closes on the day of pick-up. In between, you can log in as often as needed to update your booking.
How to request a travel date change
If you like to change your travel dates - like adding a day or moving your booking to a different time of the year - contact us to request it. This also includes changing your pick-up date or time and/or return date or time.
Booked via a travel agent?
If you have booked your Spaceships via a travel agent or third party, you will have fewer options available on the Online Check-in Portal. For example, you cannot change the insurance level yourself. This must be requested via your travel agent.